FAQ
Materials
What material are the bags?
We use genuine leather (cow leather, Crazy Horse leather) as primary.
Order and payment
What methods of payment do you accept?
We accept payment by credit/debit card, mobile wallet and local payment methods. Please check our payment policy for more information.
How can I cancel my order and get a refund?
If you’d like to cancel your order and request a refund, please email us at support@dhmbags.com as soon as possible. We’ll do our best to accommodate your request based on the current status of your order.
Shipping and delivery
How long does delivery take?
We currently ship to the following countries: the United States(Please note that we currently do not ship to Alaska and Hawaii), the United Kingdom, Canada, Germany, France, Netherlands, New Zealand and Australia, and delivery times depend on where you are. Generally, it takes between 7 to 14 days for your order to transit and 1 to 2 days to process.
Is there a delivery fee?
Nope, standard delivery is completely free!
If you would like to receive your products faster, you can choose our Priority Shipping option. The available rates and estimated transit times are as follows:
United States: $19.90 USD — Estimated delivery time: 4-6 days
United Kingdom: £14.90 GBP — Estimated delivery time: 4-6 days
Canada: $29.90 CAD — Estimated delivery time: 4-6 days
Australia: $29.90 AUD — Estimated delivery time: 4-6 days
New Zealand: $35.90 NZD — Estimated delivery time: 4-6 days
Germany: €17.90 EUR — Estimated delivery time: 4-6 days
France: €17.90 EUR — Estimated delivery time: 4-6 days
Netherlands: €17.90 EUR — Estimated delivery time: 4-6 days